What We Do
IT
Services Management
At Gigatos, we understand the critical role that IT plays in the success of your organization. That's why we're proud to offer cutting-edge IT Service Management (ITSM) solutions tailored to meet your unique needs.
Whether you're a small startup or a large enterpriOse, we have the expertise and resources to streamline your IT operations and boost productivity.
IT
Services Management
- Incident management
- Problem management
- Change management
- Knowledge management
IT
Operations management
Unlock Efficiency and Reliability with Our IT Operations Management Solutions!
Transform your IT infrastructure into a well-oiled machine with Gigatos's advanced IT Operations Management services. We specialize in providing comprehensive solutions to streamline your IT operations, optimize resource utilization, and ensure seamless business continuity.
IT
Operations management
- CSDM
- Discovery
- Business service mapping
- Event management
Customer
Service Management
Revolutionize the way you manage customer interactions!
At Gigatos, we understand the importance of providing seamless and personalized customer experiences, and that's why we're proud to offer cutting-edge ServiceNow solutions tailored to meet your unique needs.
Customer
Service Management
- Case management
- Case types
- CSM Workspace
- Setting up accounts & contacts
Governance
Risk & Compliance
With our GRC implementation and consulting services, you can easily streamline your compliance operations.
Our implementation and consulting services allows your firm to effortlessly traverse intricate regulatory environments, encompassing risk assessment and policy administration. Get insights in real time, proactively reduce risks, and guarantee compliance everywhere.
Governance
Risk & Compliance
- Integrated Risk Management
- Policy Management & Controls
- Vendor Risk Management
IT
Asset Management
Change the way you manage your IT assets with our ServiceNow solution! With our ServiceNow IT Asset Management solution, you can maximize productivity, reduce risks, and maximize asset utilization. Get total visibility and control over your asset lifecycle, from acquisition to retirement. Give your IT staff the tools they need to make wise choices and add value to the company.
IT
Asset Management
- Hardware Asset Management
- Software Asset Management
- Product Models
- Software Licensing
Security
Operations
Use Our ServiceNow Security Operations Solution to Keep Ahead of Threats!
With our ServiceNow Security Operations solution, your security team will be able to identify,look into,and respond to risks more quickly and intelligently.Utilize intelligence, automation, and orchestration to improve security incident response times.
Security
Operations
- Vulnerability Response Management
- Security Incident Response
Driven by dedication, achieving excellence through unwavering commitment.
- Understand your enterprise processes better
- Utilise world class ServiceNow solutions
- Take better decisions
- See ROI values increase year on year
50
Projects
20
Clients
34
Certifications
Our Working Process
- Discover
- Define
- Plan
- Transform
Discovery
"Discovering Needs, Defining Success: Your Vision, Our Commitment."
- Conduct workshops with business teams.
- Gather functional requirements.
- Define future state model of the product.
Defining Scope
"Scope Defined, Success Refined: Building Your Vision, One Requirement at a Time."
- Define and agree on scope of work.
- Define number of MVPs(Minimum viable products).
- Define post-deployment support activities.
Plan to build
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- Design and architect solution.
- Propose solution to client.
- Decide on Agile Framework, SAFE, SCRUM etc.
- Define Roles: Product Owner, Scrum Master etc.
- Define Sprint Cadence.
Transforming ideas
"Coding Your Vision: Transforming Ideas into Functional Realities."
- Develop solutions as per agreed architecture.
- Build & Automate test cases.
- Work through sprints.
- Deliver Minimum Viable product.
- Provide Warranty Assistance.
- Operate & Support deployed apps.
